Privacy Policy

At Rise, your privacy and confidentiality are treated with the utmost care and respect. As part of our therapeutic work together, Rise collects and stores limited personal information that is necessary for providing you with safe and individualised support.

What information is collected?

We may collect the following basic details:

Your full name
Date of birth
Contact information to recieve invoices and SMS reminders for appointments.
Notes to support care planning and therapeutic progress
Website usage data via cookies and analytics tools (see below)

This information is gathered with your consent and is used solely to collaboratively construct and maintain your personalised care plan. You can withdraw consent at any time, when safe and legally appropriate.

Cookies & Analytics

Like many websites, the Rise website uses basic cookies and analytics tools (such as Google Analytics) to help understand how visitors interact with the site and to improve the overall user experience.

These tools collect non-identifiable information such as pages visited, time spent on the site, and browser type. This data helps me improve content and accessibility for all users.

If you prefer not to accept cookies, please feel welcome to adjust your browser settings to refuse them or to alert you when cookies are being used.

How is your information protected?

Rise is committed to protecting your privacy by:

Storing your information securely
Never sharing your personal information with third parties without your explicit consent. Please note that I am a mandatory reporter and will seek support where there is risk of serious harm.
This site may contain links to external websites for your information or convenience. Rise is not responsible for the privacy practices, content, or accuracy of those external sites.
I will use the information you are willing to provide only for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes.

Confidentiality

All personal information gathered as part of your therapeutic care at Rise is treated with the utmost respect, confidentiality, and security.

Information will only be shared with your informed consent, except in the following circumstances:

If there is a risk of serious harm to you or another person and failure to disclose would place someone at risk
If information is subpoenaed by a court or required by law
If you have given prior written permission for a report to be provided to another professional or agency (e.g. GP, support service, victims of crime)
If you have agreed for specific information to be discussed with a nominated person (e.g. NDIS provider, support person or case worker)

Your rights:

You have the right to:

You have the right to access the personal information held about you as part of your care at Rise. If you would like to request access, please email me at risecounellingandsocialwork@gmail.com. I will endeavour to respond to your request and provide the information within 30 days
Request corrections to inaccurate or outdated information
Withdraw your consent for holding your information (where safe and legally appropriate)

If you have any questions or concerns about how your information is handled, please feel welcome to raise them at any time by contacting Tayla at Rise.