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At Rise Counselling and Social Work, I understand that life can be unpredictable and plans may need to change. The following refund and cancellation policy is designed to support respectful use of time and resources for both client and therapist.

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Cancellations

• Cancellations or rescheduling must be made at least 48 hours in advance of your scheduled appointment.

• Appointments cancelled with less than 48 hours’ notice may incur the full session fee, except in cases of emergency or unforeseen hardship.​

Refunds

• Refunds are not issued for missed appointments or late cancellations unless previously discussed and agreed upon due to exceptional circumstances.

• If you have prepaid for sessions and choose to discontinue therapy, you may request a refund for unused sessions with at least 48 hours' notice before the next scheduled appointment.

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If you have any questions or believe your situation warrants special consideration, please feel welcome to get in touch directly.

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